Company and Product Identification

• Company Name: Kephri Cases
• Contact Email: hello@kephricases.com
• Business Address: Rua Da Casa Branca 17, Funchal, PT-30, 9000-113, Portugal

Regulatory Commitment

We are committed to ensuring the highest standards of product safety in full compliance with Regulation (EU) 2023/988 (General Product Safety Regulation). Our primary objective is to provide safe products that meet or exceed the safety requirements established by European Union legislation.

Product Specifications

• Brand: Generic
• Warranty: 2-year warranty valid in EU and UK (in accordance with Directive 1999/44/EC)
• Product Origin: Sourced from South Korea

Safety Assessment and Due Diligence

Before offering any product for sale, we conduct thorough safety assessments to:

• Verify compliance with all applicable EU safety standards
• Identify potential risks associated with product use
• Ensure products are safe for their intended purpose
• Implement necessary risk mitigation measures

Product Warnings and Usage Limitations

• User Restrictions: Product intended for adult use only
• Origin Disclosure: Blank product sourced from South Korea

Product Traceability and Identification

Each product we sell is:

• Clearly identifiable with necessary product information
• Accompanied by comprehensive safety instructions
• Labeled with manufacturer details, batch numbers, and tracking information
• Provided with clear warnings about potential misuse or risks

Care and Maintenance Instructions

To maintain product quality and longevity, follow these care guidelines:

• Clean only with a soft, damp cotton or microfiber cloth
• For stubborn dirt, add a single drop of mild dish soap to the cleaning cloth
• Avoid excessive moisture
• Do not use harsh chemicals or abrasive cleaning materials

Safety Notifications and Recalls

In the event of an identified safety concern, we will:

• Immediately notify affected customers through multiple communication channels
• Provide clear, detailed information about the safety issue
• Outline specific actions customers should take
• Implement a comprehensive recall process if required
• Coordinate with relevant regulatory authorities

Customer Support and Remedies

We offer the following remedies for any safety-related issues:

• Immediate product repair by qualified professionals
• Complete product replacement with an equivalent safe alternative
• Full refund of the product's purchase price
• Additional compensation for any demonstrated harm or inconvenience

Continuous Monitoring and Improvement

Our safety commitment includes:

• Ongoing risk assessment of our product portfolio
• Regular communication with suppliers and manufacturers
• Prompt investigation of any reported safety concerns
• Continuous update of our safety protocols and procedures

Record Keeping and Transparency

We maintain:

• Comprehensive records of all product safety assessments
• Detailed documentation of customer communications
• Transparent logs of any safety-related investigations or actions
• Contact information to ensure swift communication during safety events

Cooperation with Authorities

We pledge to:

• Fully cooperate with EU safety regulators
• Provide immediate access to product safety documentation
• Implement recommended safety measures promptly
• Maintain open and transparent communication channels

Customer Rights and Protection

Customers have the right to:

• Receive complete and accurate product safety information
• Request detailed safety documentation
• Report potential safety concerns without prejudice
• Expect prompt and comprehensive resolution of any safety issues

Liability and Legal Compliance

While we take extensive precautions to ensure product safety, we acknowledge our legal responsibilities under EU regulations. We will:

• Accept full liability for any safety defects
• Provide appropriate remedies as required by law
• Ensure compliance with all consumer protection regulations

Care and Handling Disclaimer

Failure to follow recommended care instructions may void the product warranty and potentially compromise product safety or performance.

Contact Information

For any product safety concerns or inquiries, please contact our dedicated customer safety team:

• Email: hello@kephricases.com
• Address: Rua Da Casa Branca 17, Funchal, PT-30, 9000-113, Portugal

This comprehensive document demonstrates our commitment to product safety, regulatory compliance, and customer protection under the EU General Product Safety Regulation.